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Vaga de Video Partner Services, Media Partnerships, LATAM
Facebook em São Paulo - SP

Descrição da Vaga

Video Partner Services, Media Partnerships, LATAM

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is looking to grow its Media Partnerships team with a video focused Partner Services team member who will act as a point of contact to quickly support our partners. The Media Partnerships team manages strategic relationships with our key partners and public figures in the Media landscape for public content on Facebook. This role will work closely with Strategic Partnership Managers (SPMs) in engaging with internal teams, working cross functionally to deliver excellent support to media companies in the Latin American territory, supporting products and features of Facebook. A successful candidate is passionate, resourceful, self motivated, flexible and possesses excellent prioritization skills.

Responsibilities

  • Become an expert in the support experience of media companies and public figures on Facebook and Instagram

  • Work alongside with internal teams, investigate and resolve issues reported on Facebook and Instagram such as requests for account and product support

  • Use market specific knowledge, signals and insights to improve the support of our Media partners in the Latin American market.

  • Proactively advocate for partners and push issues toward resolution

  • Respond to Strategic Partner Managers and Central Team inquiries with high quality, speed, empathy and accuracy

  • Document internal communications using our tools

  • Use your problem solving skills to prioritize and resolve complex tasks

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's degree, preferably in Marketing, Communications or related field

  • Fluency in written and conversational English and Spanish. Portuguese is a plus

  • Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment

  • Strategic thinker with strong analytical and creative problem-solving skills

  • Comfortable with working cross-functionally with multiple internal teams

Preferred Qualifications

  • Video and social media enthusiast

  • Familiar with content creation process

  • Facebook and Instagram user, a passion for both products

  • Proactive, advanced organizational and problem solving skills

  • Experience in programming language and analytical tools is a plus (Excel, SQL, Tableau, etc)

  • Salesforce experience is a plus

  • Ability to thrive and perform in a fast-paced environment with multiple projects and tasks simultaneously

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Avaliações da Facebook


Satisfação geral dos funcionários

4.80
  • Remuneração e benefícios
    4.70
  • Oportunidade de carreira
    4.60
  • Cultura da empresa
    4.60
  • Qualidade de vida
    4.50

Recomendam a empresa a um amigo



  • Há aproximadamente 1 mês

    Ótima avaliação.

    Ex-funcionário, saiu em 2002


    Prós: Ótimos aprendizados, fácil comunicação entre os membros da equipe de desenvolvimento.. ambiente de alto padrão e agradável.. amigos dispostos a ajudar..

    Contras: Não há muitos pontos negativos em relação a empresa facebook, porém não tinha muito esforço na equipe... muitas pessoas não ajudavam quando precisava, e com isso fazia que tivesse um ambiente desagradável na equipe..

    Recomenda a empresa: Sim

  • Há 7 meses

    Dedicação é a chave para o sucesso.

    Marketing AnalystEx-funcionário, saiu em 2016

    São Paulo, SP


    Prós: Equipe integra, ambiente de trabalho 100% tranquilo e amigável. Liberdade de opinião, reuniões de pauta, planos de carreira com diversas possibilidades de crescimento dentro da empresa.

    Contras: Salário fixo e vr/va muito baixos. Treinamento insuficiente para preparar o colaborador antes de ir para a linha atender, exigências surreais para chances de primeiro emprego. Como exigir o inglês é espanhol fluentes e comprovados em cursos, logo fui desligada pois aprendi a falar as duas línguas sozinha, sem curso para provar.

    Conselhos para presidência: Conversa, tudo se resolve na base da boa e velha conversa.

    Recomenda a empresa: Sim