Descrição da Vaga
TAM - ACS LAD Delivery/ BR
Detailed Description and Job Requirements
This position will be responsible for providing customers with the guidance
and support needed throughout the full life cycle of implementation to ensure
successful and most effective use of Oracle’s products. In addition, this
position will be a leader in ensuring overall customer satisfaction with
Oracle’s products and related implementation services.
This position will provide customers with regular assessments on the domains
of strategy, process, governance, people and technology accompanied by
recommendations for improvement in each area. The ATAM will act as the primary
liaison between Oracle, the customer, and the system integrator with respect
to the implementation. He/she will serve as Oracle*s support/services lead to
the customer and provide business process, application functionality,
technology, and implementation expertise by delivering a combination of
business specifications analysis, technical consulting and project management
skills. The TAM is responsible for escalating issues across multiple business
units within Oracle (e.g. Technical Support, Expert Services, Sales,
Consulting, Product Development, etc.) and marshalling resources as necessary
to resolve problems.
Provide leadership and expertise in the development of new
products/services/processes, frequently operating at the leading edge of
technology. Demonstrated success at Oracle with 3 years and as a Technical
Account Manager for at least 2 years, including involvement in at least 5
successful customer deployments. Recommended 7-10 years of professional
Information Systems implementation experience. Demonstrated experience in
package systems implementation (CRM, ERP, Consulting experiences).
Understanding of various technical architectures and operating systems
including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL
Server), etc. Project Management (PMP) certification or extensive Project
Management experience across global and diverse organizations. Industry
experience is desired.
Organization: Regular Employee Hire