Descrição da Vaga
MDW - Delivery Center Support
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as, technical questions
regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of
the problem-solving/avoidance team and be highly skilled in solving extremely
complex (often previously unknown), critical customer issues. Performing the
assigned duties with a high level of autonomy and reporting to management on
customer status and technical matters on a regular basis, you will be expected
to work with very limited guidance from management. Further, the Advisory
Systems Engineer is sought by customers and Oracle employees to provide expert
Leading contributor individually and as a team member, providing direction and
mentoring to others. Work is non-routine and very complex, involving the
application of advanced technical/business skills in area of specialization.
Because of substantial customer interfacing, a demonstrated ability to work
with customers on an independent basis with exceptional communication skills,
while consistently achieving the absolute highest levels of customer
satisfaction. Both a Bachelors and Masters degree in Computer Science,
Engineering or equivalent experience 8 years related experience prior to
taking this position. In addition, experience with Oracle*s core products,
applications, and tools.
Organization: Regular Employee Hire