Descrição da Vaga
Technical Skills: Fusion Middleware Family, mainly OAM Suite / SOA Suite.
Soft Skill: Communication in Portuguese and English, Organizational,
Flexibility, Problem-Solving, Deliver solutions to the Oracle customer base
while serving as an advocate for customer needs.
Offer strategic technical support to assure the highest level of customer
Create/utilize automated technology and instrumentation to diagnose, document,
and resolve/avoid customer issues.
Serve as an expert member of the technical problem solving/problem avoidance
team, routinely sought after to address extremely complex, critical customer
Work closely with client to understand and set expectations, as well as work
closely with Oracle and third-party vendors to ensure delivery.
Provide engagement delivery services both as an individual and as a team
member. Problem solve by applying company policies and procedures.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as, technical questions
regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customers IT staff
on a regular basis. Either at the clients site or from a remote location, you
will be responsible for resolution of moderately complex technical problems
related to the installation, recommended maintenance and use and
repair/workarounds for Oracle products. You should be highly experienced in
some Oracle products and several platforms that are being supported. You will
be expected to work with only general guidance from management while advising
management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have
project lead role. Because of substantial customer interfacing, a demonstrated
ability to work with customers on an independent basis with exceptional
communication skills, while consistently achieving the highest levels of
customer satisfaction is essential. A Bachelors degree in Computer Science,
Engineering or equivalent experience is preferred with five years related
experience. Experience with Oracles core products, applications, and tools is
Organization: Regular Employee Hire