• Empresas
  • Salários
  • Entrevistas
  • Vagas

Vaga de Support Consultant
SAP em São Leopoldo - RS

Descrição da Vaga

Support Consultant - SAP Cloud Platform / NW JAVA Intern (Estagiário) Job

Requisition ID: 164057
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


Support consultant who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.

The consultant will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.

* Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services
* Help customers on real-time support channels to allow them faster resolution of technical problems
* Collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales
* Managing internal and external escalations incl. Customer communication (if required)
* Temporarily safeguard customers in critical/escalated situations
* Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
* Root Cause Analysis of reported incidents
* Call deflection (productizing knowledge, moderating forums, knowledge sharing etc.)
* Participation in global projects around support processes, infrastructure requirements and quality assurance
* Report errors to Development
* Provide consulting for customers on procedural issues and queries
* Provide weekend and evening shift as scheduled

* Degree in Information Technology/Computer Science/Computer Engineering or similar areas or University Students expecting to graduate in the next two years
* Experience with SAP Cloud Platform (former HCP), SAP Cloud Integration (former HCI) or SAP Cloud Portal would be a benefit.
* Experience with J2EE platforms, especially SAP NetWeaver WAS Java would be benefit.
* Experience with SAP NetWeaver PI (XI) would be a benefit.
* Experience with SAP Enterprise Portal would be a benefit.
* Experience with SAP MDM would be a benefit.
* Reasonable knowledge of Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)
* Knowledge in Object Oriented Programming (Java, C++, ABAP etc.) would be a benefit
* Knowledge with Business Processes and Financial applications would be a plus
* Excellent customer focus and communication skills (oral/written)
* Problem solving/analytical skills
* Flexible approach to working in teams as well as environment
* Experience on Runtime Analysis & Debugging, e.g. using ABAP debugger, SQL trace & Performance Tuning is a plus.
* Fluent in English (Spanish skills would be a benefit)

* No previous work experience necessary.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations :

Job Segment: Cloud, Intern, SAP, ERP, Developer, Entry Level, Technology

Leia mais

Avaliações da SAP

Satisfação geral dos funcionários

  • Remuneração e benefícios
  • Oportunidade de carreira
  • Cultura da empresa
  • Qualidade de vida

Recomendam a empresa a um amigo

  • Há 17 dias

    Boa empresa para trabalhar

    Analista de Marketing II

    São Paulo, SP

    Prós: Existe muito respeito pela diversidade e oportunidade de fazer projetos diferentes. É possível interagir com pessoas de nível hierárquico maior que o seu facilmente. Fazer home office é comum.

    Contras: Não controla as horas trabalhadas. Você pode trabalhar por mais que 8 horas por dia e não conta pro “banco de horas”. Existe muitos solos entre as áreas. Vendas e marketing disputam muito.

    Recomenda a empresa: Sim

  • Há 22 dias

    Melhor empresa para qualidade de vida, mas precisa melhor na comunicação interna.

    Engagement Lead

    São Leopoldo, RS

    Prós: Benefícios muito bons, qualidade de vida também, funcionários tem várias regalias, na maioria das áreas tem autonomia de como proceder com seu trabalho, ambiente impecável de se trabalhar.

    Contras: Meio desorganizada na questão de processos, muita demora na comunicação interna em relação a projetos, comunicação falha muito entre proprios empregados e cliente final.

    Conselhos para presidência: Processos serem mais simples e objetivos, em todos os setores da empresa. Lembrar que isso afeta diretamente nossos clientes que aguaram ansiosamente por uma resposta.

    Recomenda a empresa: Sim