Love Mondays


Vaga de Support Analyst
Resultados Digitais em Florianópolis - SC

Descrição da Vaga

Support Analyst

RD is a technology company whose main product is RD Station, the market leader in Digital Marketing Automation in Brazil.

In the Support team you will work directly with internal and external clients, where your empathy and attention will be extremely important!

You will have autonomy to seek solutions, innovate, suggest, experiment and generate new knowledge. So, you have to enjoy pursuing knowledge and solutions.

We are recognized by customers for our differential in service, so you can not be afraid to put your hand in the dough and give your sweat, as we are a high performance team and satisfaction is essential!

Do you believe that it is possible to deliver a service of excellence? Do you want to face this challenge?

We have set some requirements that we consider necessary to take that chance! Take a look below and apply for the vacancy. We look forward to meeting you!

What do you learn from this experience?

  • Knowledge and practice about digital marketing
  • Expertise in our platform (RD Station)
  • Knowledge and practice in customer service excellence
  • Knowledge about the technical part of the product and contact with the product team
  • Development of skills such as resilience, objectivity, problem solving, quick thinking and empathy.

How will be your day by day?

  • Support Level 1: Customer service by email and chat to solve questions and problems about our platform (RD Station);
  • Internal assistance of RDoers (RD employees) in order to help them solve problems and provide solutions;
  • Be a part of important projects for the development of the support area;
  • Effective participation in the development of the company, contributing to the planning and projects;
  • Direct contact with the product development team, having knowledge of the methodologies for creating and solving technical problems.

Who are we looking for?

  • Experience with support
  • Advanced knowledge in English and native in Spanish
  • Have excellent verbal and written communication skills, organization and didactics
  • Interest in Digital Marketing, Technology and mainly Customer service
  • Focus on the solution and not on the problem
  • Graduating or already graduated.

Benefits that only RD offers :)

  • Meal tickets
  • Transportation tickets
  • Health insurance
  • Dental Plan
  • Gympass
  • Partnerships with discounts at the gym, beauty salon, shops, etc.
  • No dress code
  • Kitchen with snacks for the RDoers (cheese bread, fruit salad, etc.)
  • Accelerated learning with big names in the inbound marketing and sales market
  • RD course and certifications
  • Weekly seminars for learning
  • Culture of feedback and development
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Avaliações da Resultados Digitais


Satisfação geral dos funcionários

4.08
  • Remuneração e benefícios
    3.81
  • Oportunidade de carreira
    4.03
  • Cultura da empresa
    4.43
  • Qualidade de vida
    3.76

Recomendam a empresa a um amigo



  • Há 8 dias

    Ótimo lugar pra crescer no pessoal e no profissional

    CSM

    Florianópolis, SC


    Prós: Cultura da empresa, salários, desenvolvimento pessoal e profissional, plano de carreira, benefícios, cuidado com as pessoas, metas altas porém com treinamento adequado para que você chegue lá!

    Contras: Ao meu ver não existem tantos pontos negativos, depende da experiência que cada um tem. Mas se for pra falar, digo que o desalinhamento entre alguns gestores faz com que a experiência de uma pessoa não seja a mesma de outras, e isso contribui muito. Talvez as metas altas e cobranças diárias sejam um ponto a melhorar.

    Recomenda a empresa: Sim

  • Há aproximadamente 1 mês

    Certamente vale muito trabalhar lá!

    Engenheiro de Software Especialista

    Florianópolis, SC


    Prós: A cultura jovem e forte é certamente o melhor ponto da empresa, lá você sente o clima de pertencimento e que faz algo que realmente tem uma razão.

    Contras: Para alguns áreas a remuneração é bem fraca, o mercado brasileiro não tem profissionais especialistas em áreas chave da empresa, fazendo com que seja difícil alguém entrar ganhando um bom salário.

    Recomenda a empresa: Sim