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Vaga de Supervisor, Collections
Expedia em São Paulo - SP

Descrição da Vaga

Supervisor, Collections

Expedia

Position Overview: In the Collections Supervisor role, you will be responsible for overseeing as well as participating in the daily processes of the Collections department. This individual will ensure collections tasks are completed timely, provide task priorities to the team, assist with problem resolution, assist in leadership responsibilities, and ensure company and departmental policies are followed. As part of the Global Financial Operations team the ideal candidate will need to have strong written and verbal communication skills and be a detail-oriented problem solver with the ability to multi-task. We are looking for a team-player who enjoys working closely with other departments in an ever-changing environment.

Responsibilities include but are not limited to:
* Supervision and performance of daily collection department functions, including assignment of work queues, management of escalation cases and monitoring of collector workloads and performance against metrics
* Review and create cases related to credit notes for late reconciliation requests by hotels
* Responsible for overseeing staff, including but not limited to fielding questions, providing task priorities, and problem resolution
* Meet with each direct report at least weekly to discuss issues and escalation issues
* Actively participate in interviewing and hiring employees
* Facilitate the training of employees and ensure training manuals are updated
* Lead and coach team utilizing formal performance reviews and one-on-ones while leading by example
* Prepare monthly presentations on portfolio performance for discussion with leadership team
* Ensure company and departmental policies are followed
* Monitor staff productivity goals and expectations
* Correspond with Market Managers, PAC/GSO team, corporate contracts, and properties on escalated issues
* Make collection calls on Top Revenue hotels; send emails and faxes to Top Revenue hotels regarding commissions due on a daily basis
* Communicate with Top Revenue hotels in various countries, as required
* Manage assigned account base in regard to commission collections, maintain up-to-date contact information for hotels assigned to you
* Complete special projects as assigned
* Other duties as assigned

Preferred Qualifications:
* University degree in related field
* 2 – 5 years previous supervisory experience
* Specific language skills will depend on team/market needs
* Previous collections experience
* Previous travel industry experience
* Extensive knowledge of basic computer programs including Excel, Word, and Outlook
* Detail-oriented, organized, efficient and able to multi-task
* Excellent problem-solving, analytical and mathematical skills
* Positive attitude, goal-oriented, and able to work with minimal supervision
* Excellent verbal and written communication skills
* Excellent interpersonal skills
* Dependable, flexible, and able to work in a fast paced, changing environment
* Advantageous to have experience working in Oracle, SalesForce and Sidetrade

*LI-LR1
*

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Avaliações da Expedia


Satisfação geral dos funcionários

4.20
  • Remuneração e benefícios
    4.20
  • Oportunidade de carreira
    2.80
  • Cultura da empresa
    3.80
  • Qualidade de vida
    4.80

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