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Vaga de Specialist 2, Inside Product
Dell em Porto Alegre - RS

Descrição da Vaga

Specialist 2, Inside Product - Eldorado do Sul/RS

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.


With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dells team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Role Overview
The Inside Product/Sales Specialist works in a team environment to support field sales, channel partners and Dell Account Management Team in Brasil. The position is responsible for selling CCC solutions and /or services (via telephone or e-mail) into all customer segments with varying complexity. This is a team quota-carrying position, minimum targets of $4M annually.

Works effectively in a team environment team comprised of field sales specialist, sales engineer and inside sales specialist
Responsible for making outbound calls to end customers, VARS, and distributors to qualify and recommend appropriate CCC solutions
Position Dell CCC value proposition, negotiate and close run rate (sub $50k) deals.
Follow-up on sales ready leads and outbound account plays
Take requests via email or on an inbound phone queue and facilitates sales through the channel
Responds to field sales, resellers and end customer inquiries
Specialist position focused on Dells Cloud technology, products, and services and is able to identify how these products and services align to customer needs
Explains technical, industry & market facts to position Dell Cloud Client Computing against a competitive solution
Establishes own priorities within guidelines (KPIs) set by Manager
Independently gathers resources and information needed to complete sales activities

Dell Brazil believes in Diversity. People with disabilities are very welcome.


Sales/B2B solution sales experience and preferably technical background and bachelors degree;
Channel sales enablement and proficient in Salesforce.com;
General knowledge of desktop virtualization solutions, cloud computing hardware / software technology;
Solid communication (verbal and written);
Ability to multi-task and reprioritize daily workload as needed;
Solid customer relationship skills with ability to build/manage relationships with internal and external channel and good cooperation with colleagues cross-functional, to support the sales process;
Demonstrates good judgment in analyzing information to make routine decisions.

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Avaliações da Dell

Satisfação geral dos funcionários

  • Remuneração e benefícios
  • Oportunidade de carreira
  • Cultura da empresa
  • Qualidade de vida

Recomendam a empresa a um amigo

  • Há quase 2 anos

    Great place to work


    Porto Alegre, RS

    Prós: Cultura da empresa, motivação pra trabalhar e continuar crescendo. Quem é efetivado tem muitos benefícios que fazem os que trabalham estarem motivados

    Contras: Pouca inovação, algumas ferramentas muito antigas ainda. Necessita estar mais alinhada as iniciativas globais de infraestrutura e desenvolvimento de software

    Recomenda a empresa: Sim

  • Há quase 2 anos


    Analista de Suporte Técnico Pleno

    Curitiba, PR

    Prós: na conta Dell as amizades o aprendizado são bons, conhecimento técnico, cursos internos e alguns sorteios de produtos, além de algumas formas de subir de cargo.

    Contras: as cobranças, métricas para suporte técnico acho injusto pelo fato do atendimento ser demorado com tantos procedimentos e okb's para seguir, além de burocrático demais para envio de peças ou aprovação de chamados mutias vezes orientando o cliente a abrir equipamentos durante atendimento., salário não compatível com o alto grau de stress por conta das métricas, muito apadrinhado conseguindo cargo e sem entender o básico de suporte técnico ou operação da conta.

    Conselhos para presidência: Melhorar o suporte técnico, tornar mais abrangente, melhorar os treinamentos e aumentar o salário.

    Recomenda a empresa: Sim