Descrição da Vaga
Senior Field Technician
*Senior Field Technician (81290) *
Team : Field Services – GCS
Location : Hortolândia – SP
Hours : Full Time – 1:00 p.m to 10:00 p.m
Contract : Permanent
Apply by : March, 2018
Why this role matters
- Responsible for corrective and preventive maintenance in Telco systems on site;
- Interact with customer’s and BT first line support to detect and correct fails;
Delivering a caring, professional response to all inquiries and a quality that meets or exceeds specified targets;
What you’ll be doing
Responsible for dealing with complex problems in satellite systems (VSAT HUB processing, Antenna tracking systems, cabling and RF equipment) that cannot be resolved remotely by the BT first line or customer support, having a good understanding and knowledge for satellite technology and operational restore/repair.
Management of major incidents and the generation of flash reports following established procedures.
Complete various reports related to network, service & implementation cases as requested by management team.
Working with field agents or third party on hands maintainers in order to restore service.
Capable of making configuration changes through the use of established Company tools and systems.
We’ll also need to see these on your CV:
Good English and Spanish communications skills needed.
Instrumental handle skills (spectrum analyser, power meter, data test) for monitoring and system checking and technical reports is desired.
Network technical abilities to configure routers and switches, certification is also a plus considered.
Job function: Field Service
Working pattern: Standard
Closing date: Ongoing