• Empresas
  • Salários
  • Entrevistas
  • Vagas

Vaga de Sales Support Analyst
HP (Hewlett Packard) em Barueri - SP

Descrição da Vaga

Sales Support Analyst

Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employee.

Responsibilities:

  • Compiles and reviews reports detailing performance indicators, sales trends, and other sales data- related analysis.
  • Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
  • Collaborates with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues.
  • Helps resolve highly complex customer issues (e.g., distribution, pricing) and proactively follows- to assist external-facing customer service representatives.
  • Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of escalated issues.
  • Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).

Education and Experience Required:

  • Two year university degree or equivalent experience.
  • Typically 6+ years experience in a customer service role.

Knowledge and Skills:

  • Excellent communication skills. Fluency in English and local language mastery.
  • Advanced knowledge of internal processes and policies.
  • Solid understanding of local legal compliance issues.
  • Advanced problem-solving and analytical skills.
  • Strong teamwork skills.
  • Advanced time management skills.
  • Demonstrated project management skills.
  • Developing mentoring and coaching skills.
Leia mais

Avaliações da HP (Hewlett Packard)


Satisfação geral dos funcionários

3.78
  • Remuneração e benefícios
    3.46
  • Oportunidade de carreira
    2.94
  • Cultura da empresa
    3.76
  • Qualidade de vida
    3.76

Recomendam a empresa a um amigo



  • Há 14 dias

    Ótima empresa para se trabalhar

    Estagiária do Grupo AdministrativoEx-funcionário, saiu em 2013

    Barueri, SP


    Prós: Ótima empresa para se trabalhar, ambiente de trabalho muito agradável e seguro, sistema todo de uma multinacional que agrega muito conhecimento

    Contras: A falta de oportunidade para pessoas que querem entrar na empresa porem a mesma só contrata funcionários que tenham curso em inglês fluente, isso dificulta muitos bons profissionais de poder trabalhar

    Conselhos para presidência: Dar mais oportunidades para pessoas que não tenham inglês porém tem muita força de vontade de trabalhar e uma boa qualificação

    Recomenda a empresa: Sim

  • Há 17 dias

    Satisfeita

    Técnico em Suporte TécnicoEx-funcionário, saiu em 2016

    São Bernardo do Campo, SP


    Prós: Contato fácil com a liderança, feedbacks semanais, reuniões de equipe com liderança, cooredenacao e diretoria, oportunidades internas de crescimento

    Contras: Advertências desnecessárias no período de experiência do profissional, em menos de uma semana desenvolvendo o trabalho em período de adaptação e aprendizado de sistemas.

    Recomenda a empresa: Sim