Love Mondays


Vaga de Retail Operations Manager
Uber em São Paulo - SP

Descrição da Vaga

Retail Operations Manager

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

About the Role

We're still inventing our business every day so we're seeking site managers to help develop a global network of in-person driver-partner support centers. Uber's driver-partners are our most important customers and we're creating a premier customer service experience for them. Greenlight locations help new partners get on the road for the first time, create engagement with the platform over time, and provide a home base for the driver community. The Greenlight Retail Operations Manager leads the day to day operations of a Greenlight location. In this role, you will work to provide the best possible customer support for new and existing Uber Partners. You'll manage your team to resolve support issues efficiently and comprehensively; but your team will go far beyond solving issues. They will identify root causes, escalate pervasive problems, and systematically help make Uber better as a whole.

Most importantly, your staff will take pride in being the face of Uber to our Partners, and will treat every support interaction as an opportunity to develop a better connection between Uber and the driver community. You will work closely with the city General Manager and Senior Operations Managers to make sure your Center is meeting their market's needs in terms of supply growth, onboarding, driver engagement, and any other local events or needs.

This position can be allocated at Belém, PA OR Manaus, AM.

What you'll do

  • Be responsible for the success metrics for customer SLAs and facility operational and financial performance
  • Drive performance improvements through process development and innovation
  • Hire, train, and manage supervisors
  • Collect and report on performance data
  • Ensure that the Greenlight location space is well supplied and maintained
  • Represent the global Uber brand with best-in-class service and customer experience
  • Regularly contribute to support projects
  • Find resolutions to customer issues early, late, and often

What you'll need

  • Must have have a Bachelor's degree with at least 3 years of relevant experience
  • Retail or Service team management experience highly preferred (e.g., in call center operations management, in-person service team management)
  • Excellent verbal and written communication skills

Bonus Points

  • Literate in SQL and Excel or another data management tool
  • Previous experience with customer support or experience with Zendesk

About the Team

The Greenlight team is the face of Uber to our driver-partners in every city we operate. This area is then main point of contact and our main way to serve our partners, creating and mantaining great relations.

Leia mais

Avaliações da Uber


Satisfação geral dos funcionários

3.50
  • Remuneração e benefícios
    3.25
  • Oportunidade de carreira
    2.42
  • Cultura da empresa
    3.02
  • Qualidade de vida
    2.91

Recomendam a empresa a um amigo




  • Há aproximadamente 1 ano

    complicado

    Motorista

    São Paulo, SP


    Prós: Liberdade para organizar meus horários de trabalho, aonde eu posso trabalhar e gerar meus ganhos de acordo com as 24 horas do dia, mas mesmo assim não consigo gerar lucros positivos.

    Contras: nenhuma segurança, nos períodos em que trabalho, atendimento pessimo aos seus parceiros, pouco dialogo, falta de ferramentas favoraveis, visa somente os clientes e não seus parceiros.

    Conselhos para presidência: A mesma preocupação que há com os clientes deveria haver com seus "parceiros" e melhorar seu atendimentos a eles. Por favor respeite-os mais

    Recomenda a empresa: Não

  • Há 11 meses

    Bom mas tem que melhorar mais

    Motorista

    Brasília, DF


    Prós: Experiencia como motorista. Conhecimento amplo da cidade. Direção segura e defensica, tratamento diferenciado para cada cliente, transporte seguro.

    Contras: Muitas horas trabalhadas, descarte do carro, algumas viagens não valem a pena, pois o deslocamento é muito grande pra pouco retorno financeiro.

    Recomenda a empresa: Sim