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Vaga de Resident Engineer
Nokia em São Paulo - SP

Descrição da Vaga

Resident Engineer - Nuage

Responsibilities:

  • Serves as on-site company liaison with customer for network engineering consulting and act as SME on technical discussions for assigned projects/products/solutions.
  • Interprets customer's needs and clarifies if the responsibility for problem resolution falls to sales personnel customer support reps or engineers.
  • Be responsible for fully understanding the configuration capabilities of the product generating workarounds to satisfy customer requests identifying and isolating the occurrence of product anomalies for correction by R&D.;
  • Provide assistance as needed in the design and deployment of the Alcatel-Lucent service routing equipment. Resolve Customer product issues through research using appropriate user guides manuals product release notes troubleshooting guide and other Technical Support Engineers.
  • Provides highly visible customer support with (Major Move Add Change or Delete) as well as overseeing any necessary diagnoses troubleshooting service and repair of complex network equipment and systems.
  • Follow all escalations from inception to closure this may involve interfacing with Level III Technical Support R&D; and/or Pre-Sales.
  • Interfaces with customers/managers in the presentation interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging pre-cutover implementation cut-over).
  • Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervisions and make good business decisions.
  • Provide Sales with any new selling opportunities at customer location

Requirements:

Demonstration and examples of above qualities in resume.
* Strong networking knowledge in: IP routing MPLS VPLS L2/L3 VPNs and QoS
* Alcatel-Lucent NRSII certification or equivalent desired.
* Hands-on ALU 7xx0 product knowledge or equivalent desired.
* Good understanding of SDN/Virtualization concept (WAN-Controller/Policy Directory/NFV.)
* Knowledge of EVPN VxLAN and Vswitch concepts
* Hands-on experience with Hypervisors (KVM/Exsi/Hyper-V.)
* Hands-on knowledge VMware/Openstack/Container.
* Experience working in Datacenter environment.
* Experience with deploying High Availability firewall and load balancer.
* Hands-on knowledge of Linux operating systems (REDHAT/CENTOS/FEDORA/DEBIAN)
* Knowledge of scripts language like PEARL/BASH/XML
* Experience with deploying High Availability firewall and load balancer.

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Avaliações da Nokia


Satisfação geral dos funcionários

3.79
  • Remuneração e benefícios
    3.64
  • Oportunidade de carreira
    3.43
  • Cultura da empresa
    3.57
  • Qualidade de vida
    3.93

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