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Vaga de Project Manager
Uber em São Paulo - SP

Descrição da Vaga

Project Manager

About Uber

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

About the Role

The Project Manager Analyst will take a data driven approach to informing decisions and process improvements critical to the success of our support organization within U4B line of business. You will be first and foremost a strategist, using a deep knowledge of the product, a passion for agent success and strong customer support, and analytical skills to design policies and processes that are simultaneously the best for the business, the agent, and the customer. Finally, its work will be 70% Region focus and 30% on Global initiatives that help U4B as a whole

What You'll Do

  • Drive analysis on projects/experiments and use that to inform important strategic decisions improving the support experience for Eaters, Restaurants and Couriers
  • Work closely with U4B global support org and U4B local partners to develop new processes and content that reflects strategic changes, product updates and support policies to any given line of business
  • Design and implement a great support experience for business clients
  • Develop analytical frameworks to support the company with new markets and products
  • Identify operational weaknesses and help improve or innovate new processes
  • Build, maintain, and communicate detailed reporting models to track and communicate performance metrics as they relate to your line of business

What You'll Need

  • Minimum 2 years of experience using data to drive business decisions expected, but we will consider candidates with less experience if they meet our other requirements
  • Experience working in a support environment or account management highly preferred (contact management analytics, Zendesk API familiarity, Salesforce, etc.)
  • Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role
  • Self-starter attitude
  • Experience presenting data visually
  • Exceptional Excel / data management skills
  • Strong analytical skills
  • Excellent time-management and organizational habits
  • Creative and problem solving mindset
  • Ability to clearly communicate and present information
  • Experience building, maintaining, and communicating detailed reporting models to track and communicate performance metrics as they relate to your line of business

Bonus Points if

  • SQL proficiency
  • High growth, technology, strategy consulting, Account Management in B2B, Sales background, or Customer Service background
Leia mais

Avaliações da Uber


Satisfação geral dos funcionários

3.91
  • Remuneração e benefícios
    4.02
  • Oportunidade de carreira
    3.12
  • Cultura da empresa
    4.04
  • Qualidade de vida
    3.79

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