• Empresas
  • Salários
  • Entrevistas
  • Vagas

Vaga de Premier Support Specialist
e-Core em Porto Alegre - RS

Descrição da Vaga

Premier Support Specialist

e-Core is one of the best places to work in Brazil (IT & Telecom) since 2008 according to GPTW's annual report. Understand why.

We are proud of our strong global team of smart and talented individuals committed to delivering high-quality work. Based in Porto Alegre and with offices in São Paulo (BR), Florida (US) and New York (US), we are one of the seven global application support centers for Atlassian products.

e-Core and Atlassian are growing and there are a lot of opportunities to work with a broad range of exciting products and technologies like: Jira, Confluence, Bitbucket and Trello. In addition to that, let's not forget about the amazing teams: Imagine working in a multicultural environment collaborating with people from all over the world - Austin, San Francisco, Amsterdam, Kuala Lumpur, Sydney and more!

When Atlassian's customers such as NASA, Tesla, Apple and Blizzard need a solution, there is you to help. This role is part of our Enterprise Support team, which is focused on providing the advanced support and product expertise to Atlassian's largest customers. You will be a senior support engineer providing technical solutions and aiming for the greatest customer satisfaction.

You can learn more about our work environment at e-Core in this video and about the Premier Support role in this one.

During your day as a Premier Support Engineer you will:
* Interact with our largest and most sophisticated customers to solve their problems, digging into complex issues;
* Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products;
* Receive on-boarding training to make you a specialist in one to many of our products, system technologies, and network technologies.
* Participate on the growth of support capabilities, capacity, and quality for our customers;
* Lead and participate in customer facing calls helping to communicate progress updates, action plans, and resolution details;
* Be part of a team ensuring we have customers for life.

As a Premier Support Engineer you:
* Relevant experience in support, software services, and/or system administration for a large end-user community;
* Have understanding of operating systems (e.g. Linux, OS X, and/or Windows)
* Have understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc.
* Have understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.)
* Can troubleshoot Java web applications in enterprise environments (including analyzing thread dumps and heap dumps);
* Are not scared of challenges;
* Are a combination of passion and persistence;
* Set high standards for yourself and your team;
* Are always improving yourself and our customer's experiences.

Home office twice a week (optional).

Experience with reading and debugging the source code of Java applications is a plus.
We consider an additional positive if you have experience with Atlassian products.

Language: We are a Brazilian company. This description is written in English because English is an essential skill for this role. Also, because foreign candidates are very welcome to work with us!
* A e-Core é uma empresa que está aberta à diversidade. Aqui todas as aplicações são consideradas, independentemente de raça, cor, idade, religião, orientação sexual, nacionalidade de origem, deficiência ou qualquer outra característica.

Leia mais

Avaliações da e-Core


Satisfação geral dos funcionários

4.40
  • Remuneração e benefícios
    3.88
  • Oportunidade de carreira
    3.52
  • Cultura da empresa
    4.72
  • Qualidade de vida
    4.52

Recomendam a empresa a um amigo



  • Há aproximadamente 1 ano

    Exelente ambiente, empresa muito boa para trabalhar.

    Analista de Testes PlenoEx-funcionário, saiu em 2015

    Porto Alegre, RS


    Prós: Ambiente de trabalho muito bom, instalações da empresa são excelentes, espaço para café e cozinha, cadeiras confortáveis, material de trabalho novos, benefícios, plano de carreira, treinamentos. RH diretamente envolvido no desenvolvimento pessoal e profissional.

    Contras: O único ponto negativo da empresa é o plano de salários, os salários diferem muito em cargos semelhantes, e as avaliações não ajudam muito para aumentos na remuneração.

    Recomenda a empresa: Sim

  • Há aproximadamente 1 ano

    Excelente empresa para se trabalhar em Porto Alegre

    Consultor Sênior

    Porto Alegre, RS


    Prós: Excelente ambiente de trabalho. A empresa se preocupa com o bem estar dos funcionário e sempre que possível oferece boas oportunidades de crescimento.

    Contras: Por não ter uma estrutura convencional, poucos projetos tem um plano de carreira definido. Apenas de o salário se compativel com o mercado, em algumas vezes melhor, para muitos casos não há possibilidade de crescimento.

    Conselhos para presidência: Pensar em desenvolver algum produto, algo que possa oferecer um crescimento exponencial e gerar estrutura para melhores planos de carreira.

    Recomenda a empresa: Sim