Descrição da Vaga
Are you looking to grow and expand your technical, customer and soft skills? Do you dream of working with the product groups at Microsoft to influence future product design on behalf of the customer? Then this might be the team you are looking for. At Support Mission Critical (SMC), we do all of the above and have fun while delivering true mission critical support to top tier Microsoft customers and we are the only team at Microsoft doing this.
As a PFE engineer for Support Mission Critical (SMC) customers, you will represent Microsoft, deliver PMC services and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with PMC customers.
It is your chance to:
Act as the customer lead for Proactive and reactive service delivery for PMC accounts
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, TAMs, DSEs and account executive management.
Maintain strong relationships w/ customer contacts to ensure high CPE
Develop custom scripts to monitor or fix issues or create customer specific content; this may involve writing sample code or new IP development type of work
Manage crisis situations that may involve politically challenging issues and diverse audiences and participate in the 24X7 on-call rotation model.
Available to travel within the US and Canada for assigned PMC customer accounts to conduct PMC lifecycle related assessments / reviews, to ensure timely delivery (up to 20%).
Collaborate with product groups, Service Engineering and other technical teams within Microsoft
Skills and qualifications:
Five plus years of working experience with Microsoft Server products and experienced in Microsoft Azure IaaS/ PaaS / Data Warehouse
Working knowledge in several areas of Azure PaaS and/or IaaS, such as Azure deployment, Dep Ops, ARM template, Application Insights, PowerShell Scripting, Security, High Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching, Clustering, service resilience, SQL Azure, ADLS and distributed systems etc.
2 plus years’ experience with troubleshooting, configuring and supporting Network and Hybrid scenarios
Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code
Solid understanding of client/server, networking, and Internet technologies fundamentals.
Understanding of n-tier solutions
Presentation skills with a high degree of comfort with both large and small audiences
Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
Key Skills & Knowledge:
Strong problem-solving and technical leadership skills
Works well in a global team environment, a rapid learner
Excellent Communication Skills - spoken and written Spanish, English and Portuguese
Effective learning skills, desired background in Microsoft technologies
Experience within AWS or other Cloud Services Candidates with Service engineer or system engineer background will be preferable Open source and Linux skills
Bachelor’s Degree in Computer Science, Computer Information System, Math, Engineering, Business, or related field.
Intermittently, there will be business need to travel domestic (within LATAM or US) and international depending on the account you will own
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to email@example.com.