Love Mondays


Vaga de Partner Services, Media Partnerships, LATAM
Facebook em São Paulo - SP

Descrição da Vaga

Partner Services, Media Partnerships, LATAM

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is looking to grow its Media Partnerships team with a partner services team member who will act as a support point of contact to quickly internally address and mediate resolution of issues raised by our partners. The Media Partnerships team manages strategic relationships with our key partners and public figures in the Media landscape for public content on Facebook. This role will work closely with Strategic Partnership Managers (SPMs) in engaging with internal teams, working cross functionally to deliver excellent support to public figures and media companies in the Latin American territory, supporting products and features of both Facebook and Instagram. In this operational role, you'll have the opportunity to cause an impact by escalating issues, following up to offer a satisfactory solution to our partners and serving as a liaison between Media Partnerships and other operational teams within the company.

Responsibilities

  • Become an expert in the support experience or media companies and public figures on Facebook and Instagram

  • Work alongside with internal teams, investigate and resolve issues reported on Facebook and Instagram such as requests for account and product support

  • Use market specific knowledge, signals and insights to improve the support of our Media partners in the Latin American market.

  • Proactively advocate for partners and push issues toward resolution

  • Respond to Strategic Partner Managers and Central Team inquiries with high quality, speed, empathy and accuracy

  • Document internal communications using our tools

  • Use your problem solving skills to prioritize and resolve complex tasks

  • Other duties as assigned

Minimum Qualifications

  • 2+ years of experience

  • Bachelor's degree or equivalent experience

  • Culture expert: You know what's going on in the News scenarios in Brazil and Latin America

  • Avid Facebook and Instagram user, a passion for both products

  • Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment

  • Strategic thinker with strong analytical and creative problem-solving skills

  • Fluency in written and conversational Portuguese and English (for the role in Sao Paulo)

  • Spanish and English (for the roles in Mexico City and Buenos Aires)

Preferred Qualifications

  • Salesforce experience

  • Video and social media enthusiast

  • Previous experience or internship in newsroom or working with news publishers

  • Experience in programming language and analytical tools a plus (Excel, SQL, Tableau, etc)

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Avaliações da Facebook


Satisfação geral dos funcionários

4.82
  • Remuneração e benefícios
    4.73
  • Oportunidade de carreira
    4.55
  • Cultura da empresa
    4.64
  • Qualidade de vida
    4.55

Recomendam a empresa a um amigo



  • Há 7 dias

    Ótima avaliação.

    Ex-funcionário, saiu em 2002


    Prós: Ótimos aprendizados, fácil comunicação entre os membros da equipe de desenvolvimento.. ambiente de alto padrão e agradável.. amigos dispostos a ajudar..

    Contras: Não há muitos pontos negativos em relação a empresa facebook, porém não tinha muito esforço na equipe... muitas pessoas não ajudavam quando precisava, e com isso fazia que tivesse um ambiente desagradável na equipe..

    Recomenda a empresa: Sim

  • Há 6 meses

    Dedicação é a chave para o sucesso.

    Marketing AnalystEx-funcionário, saiu em 2016

    São Paulo, SP


    Prós: Equipe integra, ambiente de trabalho 100% tranquilo e amigável. Liberdade de opinião, reuniões de pauta, planos de carreira com diversas possibilidades de crescimento dentro da empresa.

    Contras: Salário fixo e vr/va muito baixos. Treinamento insuficiente para preparar o colaborador antes de ir para a linha atender, exigências surreais para chances de primeiro emprego. Como exigir o inglês é espanhol fluentes e comprovados em cursos, logo fui desligada pois aprendi a falar as duas línguas sozinha, sem curso para provar.

    Conselhos para presidência: Conversa, tudo se resolve na base da boa e velha conversa.

    Recomenda a empresa: Sim