Love Mondays

Vaga de Operations Manager (Analytics focus)
Uber em São Paulo - SP

Descrição da Vaga

Operations Manager (Analytics focus)

About Uber

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

The Restaurant Operations Manager - Analytics Focus role is a unique opportunity to help grow one of Uber's newest services: Uber Eats, which is in the process of expanding in a big way.

The candidate would be required to influence and drive restaurant account management decisions based on deep analysis of metrics KPIs and behaviours. In addition, the person will give better visibility and understanding of KPIs, so the team, as a whole, can benefit from extra clarity of easily accessible and interpretable data. Furthermore, the person will support multiple account management processes via building and checking hypothesis coupled with executing on these findings.

It demands a unique combination of analytical drive, prioritization, managing multiple projects and stakeholders in parallel, and process architecting abilities. This is a fast-paced, growing role, and this person will work with the Uber Eats operations team along with headquarters-based engineering, product, and process teams to drive significant evolution in the Uber Eats business.

  • What you'll do

  • Perform high value analyses to help make business decisions and then execute on those decisions

  • Drive analysis on important strategic decisions in order to optimize our regional business

  • Build, maintain, and communicate detailed reporting models to assist city-level, regional, and expansion efforts

  • Process Scaling: Uber is a company that moves fast and does things at large scale. Help design processes, whether it be prospecting, onboarding, account management, etc. in such a way that they fuel, rather than act as a bottleneck, on growth.

  • Develop analytical frameworks to support the company in new markets and products

  • Identify operational weaknesses and help improve or innovate new processes to keep our local teams as efficient as possible

  • Menu Design and Expansion Planning: Structure experiments and conduct analysis to grow basket size & usage, develop optimal restaurant mix, and dictate when we can expand geographically and temporally.

  • Collecting and Acting on Feedback. Create processes and account management tools to stay in close communication with restaurant partners and incorporate feedback into process improvements on the ground.

  • Be resourceful and take initiative. Take ownership of Uber Eats in your city and do everything you can to enhance the quality of our services.

  • Ownership. Commitment to contributing to Uber's growth and getting the job done to delight users and restaurant partners - we take NPS seriously!

  • Take ownership of Uber Eats growth in your city, and do what it takes to get the job done.

  • What you'll need

  • 3 years of experience in investment banking / consulting / business intelligence / strategy or related areas is preferred but we will consider candidates with less experience if they meet our other requirements

  • SQL proficiency strongly preferred, but knowledge of other coding languages, allowing for fast pick-up of SQL is also acceptable

  • Excellent data skills: you'll need a data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with deep analytical thinking

  • Some high-growth operations or startup experience is a plus

  • Bachelor's degree in Economics, Finance, Statistics, Engineering, Math or similar field is preferred

  • Clear communicator. You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights

  • Experience creating and optimizing processes

  • Ability to take initiative in a constantly-changing work environment and adopt a generalist mindset

  • Roll up your sleeves and get into the details approach.

  • Solid understanding of a variety of business models (we're still proving ours)

  • Passion for the on-demand delivery space, and food delivery in particular

Leia mais

Avaliações da Uber

Satisfação geral dos funcionários

  • Remuneração e benefícios
  • Oportunidade de carreira
  • Cultura da empresa
  • Qualidade de vida

Recomendam a empresa a um amigo

  • Há 12 dias

    Avaliação Uber Eats

    Assistente AdministrativoEx-funcionário, saiu em 2017

    São Paulo, SP

    Prós: A equipe com quem trabalhei, funcionário do mesmo nível que eu, era ótima e muito engajada. Apenas dois Chefes eram realmente responsáveis com a equipe e pessoas que nos colocavam pra cima.

    Contras: A maioria das pessoas em cargo de chefia deixava a desejar. Alguns coordenadores tinham atitudes infantis e tomavam elas movidos por motivos ou desafetos pessoais. O salário era um pouco baixo. E o plano de carreira era quase uma fantasia. Davam cargos mas não alteravam carteira ou salário. Trabalha-se muito (tempo e esforço) e o retorno não é à altura.

    Conselhos para presidência: Avalie não apenas as pessoas de cargos menores mas permita que estes façam a avaliação de pessoas com cargos superiores pois as vezes a coisa não anda devido a má gestão destes.

    Recomenda a empresa: Não

  • Há 15 dias

    Trabalhei e gostaria de voltar a trabalhar, um dos melhores lugares para trabalhar

    Customer Service Representative (CSR)Ex-funcionário, saiu em 2017

    São Paulo, SP

    Prós: A cultura da empresa de horizontalidade funciona muito bem, você consegue trabalhar muito bem em conjunto com outras áreas. Os incentivos de qualidade de vida na empresa são ótimos. Funcionários muito prestativos.

    Contras: Novos supervisores tendem a se sentirem pressionados e acabam sendo mais rígidos do que o necessário, assim prejudicando os seus colaboradores, por terem ainda essa cultura de empresas antigas. As oportunidades de crescimento são muitas, mas não são diversificadas, acaba que algumas pessoas ficam estagnadas.

    Conselhos para presidência: Melhorar a questão de escolha de supervisores, além de maior diversidade de ofertas para crescimento e recontratar funcionários antigos

    Recomenda a empresa: Sim