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Vaga de Lodging Content Associate
Expedia em São Paulo - SP

Descrição da Vaga

Lodging Content Associate


Job Description

  • In this role, you will support the quality and accuracy of content for hotel partners on Expedia, Hotels.com and other brand websites. This dynamic role offers a great opportunity for goal and process driven people with a fine eye for detail to work on one of Expedia's exciting strategic initiatives. Lodging Content Associates onboard newly affiliated hotels, adding property amenities, photos, star ratings, and hotel data such as name and location, all within a due date.
  • You will follow standards, while working and communicating with sales teams (Market Managers), hoteliers, and colleagues from content, media, star ratings, data management, and localization teams. Successful Candidates will possess solid customer-service skills and be able to interact clearly and professionally with partners by email and telephone. You will need to successfully pass a comprehensive content test broad of writing and editing test samples. Fluency in Spanish and English are required. This is a full-time and onsite position in the São Paulo offices of Expedia, Inc. Please apply only if you feel you will fit in with a strong team whose members are especially meticulous, hardworking, and thorough.
  • Job location: São Paulo, Brazil


  • Help build new hotel content and perform ongoing maintenance of hotel content by gathering and confirming data about property amenities, on-site services, and contact information. This may be performed in English or local language and involves calling the hotel to gather information as well as using a checklist to ensure requisite data is gathered.
  • Edit existing hotel content in English, including paragraphs, amenities, and photos; address change requests, clarifying details, when necessary, while adhering to style guidelines, defined processes, classifications, and image standards; call the hotel to gather information; and answer a checklist of questions about the property
  • Assign star ratings within star rating criteria guidelines, and categorizing by themes and structure types
  • Solidly understand different lodging/property types in the travel industry and the differing services and amenities featured
  • Make decisions and apply content appropriately following defined processes and classifications
  • Acquire photos through web scraping and contacting hotels; moderate and load photos; classify photos per criteria
  • Work efficiently towards daily targets and team metrics (due dates); complete all program standards as defined for each process; focus on continuous improvement
  • Train the hoteliers on tools and processes that will optimize their products on our sites
  • Provide project support for other content tasks, as assigned

Work Experience and Education Guidelines:

  • Bachelor's degree in Business, Hospitality/Hotel Management, Journalism, or English/Communications
  • Experience in customer service oriented industry
  • Hotel-industry experience preferred
  • 2 years of content experience at an e-commerce site or Online Travel Agency (OTA) desirable

Skills You'll Use Every Single Day:

  • Deep understanding of the hotel industry and differing amenities that appear in different types of hotel product
  • Ability to learn quickly and ask good questions
  • Able to complete work to program standards by making independent decisions by applying definitions & criteria
  • Excellent reading, writing, spelling, and grammar skills in English and Spanish, with strong attention to detail, speed, and accuracy
  • Knowledge of photo production, aesthetics and digital media a plus
  • Excellent ability to work and learn independently, as well as collaborate with larger teams
  • Excellent telephone manner
  • Fluency with Internet and online search; new software, tools, and technical processes quickly
  • Excellent organizational, time-management, and quality-control abilities
  • Open communication with colleagues to share best practices and flexibility to adhere to process improvements
  • Confirmed ability to resolve a high volume of work in a driven environment or work queue
  • Proficiency in Microsoft Word, Excel, Outlook required; experience with Access a plus
  • Experience working with SharePoint, Salesforce, and content management tools a plus
  • Editorial is a plus
  • Relocation (Y/N): N *
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