Descrição da Vaga
What you´ll be doing:
Manage internal and external suppliers to ensure customer expectations are
Provides effective and ongoing communications to all project stakeholders.
Demonstrates cultural sensitivity and awareness of global business reality.
Hands over the service to the Assurance/Service Manager Units after the
Responsible for delivering within Key Performance Indicators (KPI).
Lead contractual negotiations with partners and suppliers.
May have overall responsibility for customer testing and integration of BT
Global Services products, ensuring customer's service is configured and
commissioned to meet the customer and BT's acceptance standards, and meets
We’ll also need to see these on your CV:
* English Fluent/Advanced – Mandatory
* Spanish – Not Mandatory but It´s a differential
* Technical skills (IP Network) - Not Mandatory but It´s a differential
Work in Hortolândia office
Job function: Customer Service and Contact Centres
Working pattern: Standard
Closing date: Ongoing