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Vaga de Incident Management
DXC Technology em São Paulo - SP

Descrição da Vaga

Incident Management

DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
* Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
* Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
* Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
* Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
* Solve technical problems on an assigned hardware and software platforms
* Use proactive monitoring procedures/tools to identify problem prevention opportunities

Accountable for company policies and procedures to complete a wide variety of internal and Customer facing tasks

System level technical knowledge effecting customer business level availability Independent judgment exercised affecting HP escalation processes

Education and Experience Required:

Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience

Knowledge and Skills Required:

Knowledge of corporate organization, job, and policies
Advanced knowledge of operating systems and software
Basic skills in project management
Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job

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Avaliações da DXC Technology


Satisfação geral dos funcionários

3.31
  • Remuneração e benefícios
    2.97
  • Oportunidade de carreira
    2.28
  • Cultura da empresa
    3.19
  • Qualidade de vida
    3.43

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