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Vaga de Field Support Specialist 3
Oracle em São Paulo - SP

Descrição da Vaga

Field Support Specialist 3

Preferred Qualifications

Brief Description

Responsible for providing the first line of on-site field system support that
includes Oracle/SUN hardware and software products (like: Oracle Engineered
Systems, Storage DISK, Storage TAPE, Solaris, etc) to customers and field
personnel, on-site at customers or remotely. This Field Engineer vacancy is to
Sao Paulo/Brazil, metropolitan area

D etailed Description
- Provides a high level of customer satisfaction, through the effective
delivery of Field support services.
- Field support services, may include Oracle/SUN product performance
analysis, preventive and/or corrective maintenance, product installation and
pre-site planning.
- Help team to reach department goals and KPIs, through delivering high
standards of Field support services;
- Pro-actively help to coordinates field resources, problem resolution,
problem escalation and use of system diagnostics.
- Understand and apply internal processes to reach customer needs.
- Able to identify and solve a wide technical range of problems;
- Solid hardware troubleshooting and good Communication Skills;
- Needs a 24-hour commitment to support customer, which may also be fulfilled
by participation in the regional standby rotation.
- Works primarily at customer sites.
- For this vacancy, is required a fixed shifted work day from Monday to
Friday – 09:00AM to 06:00PM;

Job Requirements
- Typically requires a degree in Computer Science, Engineering or equivalent,
and a minimum of 5 years experience maintaining Unix and or Mainframe systems.
- Knowledge in Oracle Sun Hardware products (Oracle Engineered Systems) will
be a plus.
- Good English skills (reading, writing and conversation);
- Mandatory fluency in Brazilian-Portuguese;

Detailed Description and Job Requirements

Responsible for providing the first line of on-site field system support that
includes hardware, software, software applications, and networking to
customers and field personnel on-site at customers or remotely.

Provides a high level of customer satisfaction through the effective delivery
of technical support and service programs. Customer support specifications may
include product performance / maintenance, product installation, project
management, site planning and professional services. Pro-actively coordinates
resources, problem resolution, problem escalation, and the use of system level
diagnostics. Understands service processes and options that are linked with
the customers specifications. Able to identify and solve a wide range of
problems. Needs a 24-hour commitment to support customer specifications which
may also be fulfilled by participation in the regional standby rotation.
Works primarily at customer sites.

Job duties are varied and complex utilizing independent judgment. May have
project lead role. 5 years relevant work experience. BS/BA preferred.
Organization: Regular Employee Hire
Travel: Support

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Avaliações da Oracle


Satisfação geral dos funcionários

3.78
  • Remuneração e benefícios
    4.23
  • Oportunidade de carreira
    3.37
  • Cultura da empresa
    3.07
  • Qualidade de vida
    3.29

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