Love Mondays


Vaga de Especialista de Operações e Serviços (Complex Team Manager)
BT em São Paulo - SP

Descrição da Vaga

Especialista de Operações e Serviços (Complex Team Manager)

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Especialista de Operações e Serviços (Duty Manager)

Hortolandia
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Why this role matters

The Duty Manager/Incident Manager is responsible for facilitating,
coordinating and driving technical support during critical incidents to
achieve resolution of service disruption as quickly as possible to minimize
impact to BT and its customers. The worker is also responsible for leading
technical bridge calls, engagement and orchestration of all required resources
(internal and external) towards incident resolution with permanent fix always
possible or workaround.

What you’ll be doing
Aid troubleshooting – asking obvious questions to technical engineers to aid
service restoration
Manage vendors / suppliers – ensuring they are operating within SLA, driving
third parties to assist in troubleshooting and restoration of service
Manage client and internal stakeholder communications, keeping them informed
about incident progress and next steps
The individual should be able to act as a team lead when performing within the
function, collaborating with the wider BT team and taking initiative.
Escalate as the Support teams need additional support from leadership
Manage workload and progress new work without the need for supervision or
prompting
Maintain Change performance at or above contract SLA

We’ll also need to see these on your CV:

  • Graduate with minimum of 6 years of professional experience within technical/telecom industry, preferably in Network Operations Center environment
  • Solid understanding of ITIL methodology and demonstrated proficient in the ITIL v3 framework
  • CISCO certifications a plus
  • Bilingual in Portuguese and English Location: The professional should work on site in Hotolândia-SP

BT is an equal opportunities employer. We welcome applications from all
sections of the community regardless of race or ethnic origin, gender, gender
identity, gender expression, religion/belief, disability, marital or civil
partnership status, age, sexual orientation or caring responsibilities.
A BT é uma empresa que prima pela igualdade de oportunidade. Aceitamos
candidaturas as nossas vagas independentemente de raça, etnia, sexo, opção
sexual, religião, deficiência, idade e/ou estado civil.

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Job function: Customer Service and Contact Centres
Working pattern: Standard
Closing date: Ongoing

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Avaliações da BT


Satisfação geral dos funcionários

3.87
  • Remuneração e benefícios
    3.73
  • Oportunidade de carreira
    3.40
  • Cultura da empresa
    3.40
  • Qualidade de vida
    3.73

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