Descrição da Vaga
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JOB TITLE: Especialista Da Technologia Informacao
LOCATION: Hortolanda, SP Brasil
KEY PURPOSE OF ROLE
The role holder is responsible for the deployment and support of IT
infrastructure related to Private and Public Clouds with Microsoft and Linux
Applications, to both internal and external customers, maintaining the client
relationship and satisfaction, by providing excellent IT services. The IT
Services range from standard bulk services out of the Service Catalogue to
more bespoke solutions mostly hosted in BT Data Centres in Private Clouds with
a high growth expected on Public cloud as AWS and Azure.
To provide effective IT support services and activities that allow the
business applications and systems to operate to the highest standards and meet
service targets as defined in customer requirements SLA’s
To manage customer relationships, both internal and external, ensuring full
customer satisfaction with services and achievement of service
availability/performance targets through effective Service Management.
To ensure all appropriate documentation is delivered and maintained to the
ISO9001, ISO20000, ISO27001 standard using best risk management practices.
To ensure that security on the platform(s) is maintained and that it adheres
to all agreed BT security policies
The role includes all activities related with IT from the C2M (product launch,
BIDs, Due Dillegence) to T2R, (Application Support for local systems and
comprise requirements analysis, testing, integrating and managing components
and models, and includes L2C, generating new opportunities, providing pre-
Sales support on major external projects, and keeping customer relationship
and satisfaction, with focus on the activities related with IT T2R process:
- Incident Management.
- Service Request Management.
- Change Management.
- Problem Management.
As well as other contributions to Continuous Improvement initiatives.
The environment where the role activity will be involved is:
- Private Cloud based on VMWare and CISCO UCS hardware platform and Oracle
- Public Clouds based and Azure, AWS and Google.
- Windows Support
- Windows OS managed services
- Minor applications: DNS, Active Directory, Internet Information Server.
- Mayor applications: Citrix (Virtual Desktops and Application Servers),
- Unix/Linux Support
- Linux OS managed services (Linux RHEL / Xen, CentOs, Suse, Ubuntu,…)
- Unix OS Managed Services: IBM LPars / AIX / Pseries Sun Solaris / SDS HPUX
/ LVM )
- Apache / Tomcat / Weblogic / DNS Bind
- BladeLogic / Scripting
- Previous usually built over the private cloud platform but with a high
growth expected on Public cloud as AWS and Azure.
- All these technologies are spread over internal and external customers.
- All these activities requires direct contact with local customers and other
in country staff.
- All the activity should be detailed on HPSM tool following the in country
time accounting directives, for performance review purposes.
- 5 years experience in Private Cloud Infraestructure
- 2 years experience on public cloud environment (Azure and AWS).
- 5 years experience in VMWare and Windows environments.
- 5 years experience in Unix /linux environments.
- Fluent Portuguese and Spanish language skills with good command of English
- Basic Networking and Security related to Private and Public cloud.
- Windows, Linux, and VMWare basic certifications.
- Private Virtual environments (VMWare, Citrix, Openstack, Hyper-V, )
- Public Cloud AWS / Azure or Google architecture and implementation
- Scripting and automation
- Knowledge and experience in PowerShell, PowerCLI
- Knowledge and experience in Phyton, bash, perl
- Other certifications related to the applications listed before.
BT is an equal opportunities employer. We welcome applications from all
sections of the community regardless of race or ethnic origin, gender, gender
identity, gender expression, religion/belief, disability, marital or civil
partnership status, age, sexual orientation or caring responsibilities.
A BT é uma empresa que prima pela igualdade de oportunidade. Aceitamos
candidaturas as nossas vagas independentemente de raça, etnia, sexo, opção
sexual, religião, deficiência, idade e/ou estado civil.
Job function: IT, Systems and Security
Working pattern: Standard
Closing date: Ongoing