Descrição da Vaga
- Manage information demands from business and operative areas ensuaring consistency and delivering in a timely manner.
- Interact and collaborate with stakeholders to identify need and drive standarized oportunities in different areas or regions.
- Ensure to deliver information to support business goals achivement and business decision making.
- Represent the area in diferent forums (regional and global) having a holistic vision from business.
- Cooordinate and implement projects aligned with a medium and long term Customer Care strategy. This responsibility involves from building a business case till project monitoring and measure results.
- Prioritize and execute actions aligned with the pillars of the organization, especially those that may affect the P &L as improvements in the customer experience or as well in operational and decision processes.
- Standarize processes, tools and metrics through the hub exchanging best practises between business and countries.
- Participate in projects which address business information improvements.
- Analize best practises and technologies in market and get innovation to the area.
- Guarantee to operate under compliance.
BS in Math, Economics, Accountant, Administration, Engineering (all)Ouvir
Other Required Qualifications:
- English upper intermediate
- Dashboard and information tools
- Experience with reporting