Love Mondays


Vaga de Customer Success for SMBs
EBANX em Curitiba - PR

Descrição da Vaga

Customer Success for SMBs

We are seeking a professional to guarantee that all our merchants (global websites that use EBANX as a payment method) will have the best experience while working with EBANX and to serve as a market and industry consultant for those merchants.

This role will be responsible for the success of our SMB merchants and be able to develop and follow through with automation tasks, scalable model, sales vision and relationship skills. It is important to be flexible, to have an entrepreneurial spirit, to be engaged, autonomous and have the able to learn fast about our business as a whole.

Besides conquering the world, your activities will be:

  • Keep track of our merchants main KPIs (Total Process Value, Refunds, Chargebacks, Approval Rates, Conversion Rates);
  • Develop an automatic overview report to provide to merchants;
  • Create value proposition with relevant inputs to increase their sales;
  • Conduct meetings with clients;
  • Develop upsell opportunities and guide merchant's through the process.

What is mandatory to work in this position?

  • Fluent English – We expect that you be able to negotiate in English;
  • Advanced Spanish;
  • Good communication and relationship skills;
  • Analytical skills and attention to details;
  • Self-manageable profile;
  • Competence in Excel;
  • Bachelor’s degree in Business Management, Economics, or a related field;
  • Have proven experience within Customer Success B2B.

What else would we like to see?

  • Embrace the Big Dream;
  • Curiosity about EBANX, our business model and proposition value.

What do we offer?

  • A challenging environment, with opportunities for growth;
  • Informal and casual office - fruits and healthy snacks, a shower, a mini scooter, nerfs, drones, Nespresso and parties;
  • Spanish, English and Portuguese classes in company;
  • Scholarship for courses and specialization up to R$ 300,00/month;
  • Waves - Program of quarterly goals and results;
  • EBANX Play - Wellness and performance (Gympass, e-Sports, SESC, etc.)
  • Semi flexible hours - 8 hours a day, Monday to Friday;
  • Variable compensation program;
  • CLT Contract, Meal Allowance, Health and Dental Plan.

For more details check our Career Page and look for the ebanker’s pictures on instagram and the hashtag #ebanxlife.

Who are we?

EBANX is a global financial group with a Silicon Valley attitude. We believe that people should have the power to choose and go further, and that is why we offer local payment methods on the largest websites worldwide. We are leaders in Brazil and reaching for Latin America market. We dream big and we aggressively pursue our dreams.

We already reached 22.000.000 consumers and in 2016 processed over 2 Billion Reais. Companies like AirBnB, Spotify, Aliexpress, Playstation already work with us!

Do you want all that and a little bit more? Apply for the position, clicking below and get to know more about EBANX!

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Avaliações da EBANX


Satisfação geral dos funcionários

4.15
  • Remuneração e benefícios
    3.38
  • Oportunidade de carreira
    3.81
  • Cultura da empresa
    4.58
  • Qualidade de vida
    4.27

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