Love Mondays


Vaga de Customer Services Intern
Fanatee em São Paulo - SP

Descrição da Vaga

Customer Services Intern

DESCRIÇÃO

At Fanatee, the Customer Services team plays an important role in our game’s success. You will help the players to make the most of their experience, providing exceptional support by understanding what they need and helping them to get there.

As a Customer Services Intern, these will be your tasks on a daily basis:
* Identify the main difficulties and problems that the players are experiencing in order to provide knowledgeable insights for the Product team, always focusing on enriching the user experience;
* Be part of the creation and improvement of the CRM area workflow;
* Individually answer the e-mails we get from the users to engage and help them into continuously having a good time while playing our games;
* Answer the reviews we get from the App Stores;
* Generate reports about the impacts of bugs to improve the quality of the app;
* Monitor KPIs.

REQUISITOS

  • Majoring in marketing, business, international relations or related fields (must be currently between the second and second-to-last year of the course)
  • Fluent in english
  • Good social media skills, to better interact with our customers
  • Proactive, curious mindset
  • Analytical, detail-oriented way of thinking

OUTRAS INFORMAÇÕES

  • Light, fun and focused workplace
  • Room to grow
  • Teams that work together, sharing knowledge and supporting each other
  • A room full of snacks, fruits and drinks for those well needed daily breaks
  • Possibility of becoming a permanent
  • The chance to learn how the game business and a game development company work
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