Descrição da Vaga
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
Provide professional solutions to company end-users, dealers and service providers originating from unresolved escalated case issues received via
telephone and written correspondence. Provide an escalation link for company field employees, executives and channel regarding customer satisfaction issues including
availability, price dissatisfaction, product safety issues, complaints with company and/or its representatives, and complaints regarding an authorized dealer or channel.
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems / projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues
Education and Experience Required:
Typically a Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience. 4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in company or other manufacturers' product lines.
Knowledge and Skills Required:
Working knowledge of the field of Customer Relations. Excellent verbal communication and customer service skills. Intermediate-level knowledge of operating systems software. Demonstrated writing/correspondence skills. Experience and demonstrated presentation skills. Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.