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Vaga de Customer Service Analyst 2-Support (Vaga exclusiva para Portadores de Necessidades Especiais)
Oracle em São Paulo - SP

Descrição da Vaga

Customer Service Analyst 2-Support (Vaga exclusiva para Portadores de Necessidades Especiais)

Preferred Qualifications

Necessário ter Excel avançado

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as, technical questions
regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.

In this role, your primary focus will be to deliver post-sales support and
solutions to the Oracle Support Services customer base while serving as an
advocate for customer needs. You will be responsible for fielding and
resolving post-sales non-technical customer inquiries via phone and electronic
means and technical questions regarding the use of and troubleshooting for our
Electronic Support Services. As a primary point of contact for customers, you
will act as a liaison between Oracle employees and the customer with little
direction from management. You will also provide guidance and resolution on a
wide range of technical and non-technical customer issues. Resolution is
primarily provided in real time with follow up for more complex matters. This
position may provide you an opportunity to be "proactively responsible" for
support for our top revenue and strategic customers.

Duties and tasks are standard with some variation. Completes own role largely
independently within defined policies and procedures. Prior working knowledge
of or the desire to quickly learn about Oracle Financials, Oracle Service,
ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools
and our Electronic Support Service Offerings. In addition, understand the use
of operating systems, hardware environments, software, networking, Oracle
products and how they all interrelate in a customer environment. You should
also be fluent in customer TAR reporting systems. Bachelors degree and three
years related experience (and one year Client Relations experience) in hand,
an ideal candidate will have excellent communication skills, will have shown
prior abilities to be an effective team player, and will demonstrate
commitment to ensuring customer success.
Organization: Regular Employee Hire
Travel: Support

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Avaliações da Oracle


Satisfação geral dos funcionários

3.75
  • Remuneração e benefícios
    4.32
  • Oportunidade de carreira
    3.39
  • Cultura da empresa
    3.06
  • Qualidade de vida
    3.31

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