Descrição da Vaga
The customer Operations Specialist operates within the Monsanto Vegetable seeds Customer Care Organization. Is responsible for internal critical processes that enable the customer experience. Individuals in this role focus on tactical task, reviews analytics, maintains operational excellence in order flow, and partners with Customer Interface and other departments and vendors.
Responsible for order validation in SAP, ensuring that customers shipping and billing instructions are properly followed and executed, and that pricing, payment terms and discounts conditions indicated by the customer interface are applied accurately.
* Bachelor´s Degree in Business or other related field.
* Adhers to regional service level agreements for order processing and other operational tasks
* Responsible for accuracy of all SAP generated OTC documents.
* Understands relevant KPI´s and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Team Lead
* Control, Knowledge and adherence to all pertinent QMS and SOX processes and documentation.
* Strong time management & Organizational skills
* Effective verbal and written communication skills
* Ability to work in fast-paced enviroment and handle multiple task simultaneously
* Experence on SAP
* Advanced Excell skills and experience performing analysis