Descrição da Vaga
The Oracle Analyst, Customer Engagement is a member of the extended
account team assigned to strategic customer accounts in each or Oracle’s
Working collaboratively across Oracle Sales and Marketing (both corporate and
regional), this individual develops and manages a tailored customer engagement
plan with customer C-level executive leaders within his or her assigned
accounts. These plans help drive executive sponsorship, customer advocacy, co-
marketing and other strategic initiatives with these customers.
This individual will have a minimum of 5 years of prior relevant experience in
sales or customer marketing (preferably in High Tech), and should be
experienced in working with ‘Fortune Global 500’ C-level executives. The
successful candidate will be adept in thinking in terms of business strategy,
be a skilled and effective communicator, and be highly self-motivated,
persuasive and results oriented.
Detailed Description and Job Requirements
Responsible for driving the customer marketing strategy by defining, building
and executing programs that deliver a steady stream of well-targeted customer
reference assets and activities to support awareness, demand generation, and
sales as well as connecting them with the right advisory initiatives and
inviting and connecting them with the appropriate peer groups.
Define and build programs, and execute a detailed plan that delivers a steady
stream of customer success stories and references to support awareness, demand
generation and sales cycles. Advocate on behalf of Oracle customers by
connecting and enrolling them in appropriate advocate program elements and
take a team-based approach to keeping customers engaged with Oracle. The
success of this role means higher customer satisfaction, retention and
expansion of Oracle business. Manage relationship with customer stakeholders
to ensure they are leveraging our solution to achieve maximum business value.
Acquire a deep knowledge of our customer base, existing customer story
content, mine and use that content to increase its effectiveness, and manage
that content to increase usability and visibility. Understand and support the
needs of internal and external stakeholders, and communicate their needs.
Connect them with the right advisory initiatives and invite and connect them
with the appropriate peer groups. Match sales reference requests to
appropriate references in a consultative model. Manage relationship with
accounts to speak to press and analysts, take sales reference calls, and
participate in marketing activities (case studies, awards, videos, reference
forums, speaking opportunities)
Job duties are varied and complex utilizing independent judgment. May have
project lead role. 5 years related experience. Moderate technical and
strategic understanding of Technology, Applications, and Industry solutions
being marketed. Sales and Marketing experience in the IT industry. E-business
Internet practical know-how. Experience with communities a plus.
Organization: Regular Employee Hire