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Vaga de Change Manager
BT em São Paulo - SP

Descrição da Vaga

Change Manager

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Change Manager

Hortolândia ou São Paulo
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Why this role matters:

  • Responsible for end to end creation and management of change record (Record Owner)
  • Gather all information provided from change requester and review/coordinate with involved parties
  • Schedule change record with the CAB
  • Communicate and coordinate with concerned parties through the change process
  • Review all upcoming changes and review with change requester the CI’s involved & Implementation teams (Post CAB Meeting)
  • Follow up with implementation team (release management)
  • Follow up with appropriate acceptance team to complete take into service processes
  • Oversee all inventory data input and output from the BFG
    Review all assigned changes to Inventory (for adding and ceasing asset’s)
    What you’ll be doing:

  • Owns the change ticket from the time it is raised through closure

  • Coordinate with the internal stakeholders of the change

  • Has autonomy over the management of the change and escalates as needed

  • Follows ITIL framework

  • All mandatory training performed

  • Timesheets are up to date and input as required

  • Provide analytical and innovative input to daily work to support tasks as well as support negotiations.

  • Contribute to the development and implementation/improvement of policies and procedures.

  • Ensure operational procedures are in place, maintained and followed as appropriate.

  • May involve liaising with internal, external and third party suppliers.

  • Personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.

Business Impact:
* Ability to affect the business by influencing decisions through advice/quality of work produced by self/others.
* Able to maintain a reputation for quality and delivery of their expertise to the business.
* Understands and meets customer needs
* Manages the change tickets with an eye to proper closure allowing for payment from the client
* Looks for ways to improve processes
* Works with teammates to share knowledge
* Sets expectations for change stakeholders and enforces rules for change management

Authority/Decision Making:

Works under general direction within a clear framework of accountability.
Substantial personal responsibility and autonomy.

Plans own work, to meet given objectives and processes.

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Job function: IT, Systems and Security
Working pattern: Standard
Closing date: Ongoing

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Avaliações da BT


Satisfação geral dos funcionários

4.11
  • Remuneração e benefícios
    3.22
  • Oportunidade de carreira
    3.00
  • Cultura da empresa
    4.11
  • Qualidade de vida
    3.78

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