Love Mondays


Vaga de BPO Learning & Development Manager (Brazil)
Uber em São Paulo - SP

Descrição da Vaga

BPO Learning & Development Manager (Brazil)

About Uber

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

About the Role

To support our mission, we're looking for a BPO Learning Program Manager to work alongside our Regional Community Operations, Network and Learning Team and Agent Success Team to own and strategically drive our Business Process Outsource (BPO) learning initiatives. This multi-faceted role requires a strong knowledge and background in people management, strategic thinking, and lead a learning and development team across multiple locations in Brazil. We are looking for senior leaders who are ready to take on a challenge and create a operationally sound and impactful learning organization.


Our Community Support Teams are all about process efficiency, and as the BPO Learning Program Manager, your program will ensure that these teams have the knowledge and skills to provide world class support to everyone involved in the Uber experience. This role is about maintaining a solid learning program, scaling it beyond what is today, and pre-empting what it will need to be tomorrow in order to be world-class.

What You'll Do

  • Optimize business strategy for our BPO learning program and initiatives
  • Direct Management of BPO learning & leadership Management Teams
  • Alignment in reporting for Global BPO learning network
  • Create and scale KPIs and goals for Learning Managers, Leads, and Leadership Development
  • Create a strong foundation for current structure, and work to scale teams into what we need long term. Continuously push to show business impact of program
  • Work closely with key stakeholders and NorthAm leadership on learning needs & program health

What You'll Need

  • Minimum 5 years of project management, team management, and/or learning program management; but we will consider candidates with less experience if they meet out other requirements
  • Strong understanding of learning principles and theory
  • Ease in presenting and working with key stakeholders and leadership
  • Able to provide clear and strong communication, both verbal and written
  • Analytical driven mindset
  • Professional proficiency in English and Portuguese

Bonus Points if


  • Remote management experience
  • Experience with classroom training
  • Master's degree in a learning focused program
  • Experience in BPO industries

About the Team


The Regional Community Operations Agent Success Team own and strategically drive our process of Excellence learning initiatives.

Leia mais

Avaliações da Uber


Satisfação geral dos funcionários

3.84
  • Remuneração e benefícios
    3.93
  • Oportunidade de carreira
    3.02
  • Cultura da empresa
    3.60
  • Qualidade de vida
    3.40

Recomendam a empresa a um amigo



  • Há 7 dias

    Excelente ambiente para crescimento profissional

    Monitor de Atendimento

    São Paulo, SP


    Prós: Trabalho em Equipe, grandes desafios, ambiente agradável, gerenciamento de pessoas, liderança próxima, grandes benefícios e empresa de pote Global.

    Contras: Falta de reconhecimento, plano de carreira não estruturado, nível de atividades excedem ao esperado em relação ao escopo da vaga, escritórios não adaptados para funcionários.

    Recomenda a empresa: Sim

  • Há 7 dias

    Renda provisória

    Motorista

    Belo Horizonte, MG


    Prós: Ofere a possibilidade de ganhos até a recolocação do profissional ou retorno ao mercado de trabalho, facilidade de início em uma semana já pode começar a dirigir

    Contras: Existe a possibilidade de problemas de saúde devido a muitas horas atrás de um volante, perigo constante com a segurança pessoal, o desgaste do veículo e desvalorização é muito alto.

    Recomenda a empresa: Não