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Vaga de Assistente de Atendimento ao Cliente
Cummins Brasil em Guarulhos - SP

Descrição da Vaga

Assistente de Atendimento ao Cliente


Coordinates engine order and delivery flows for assigned accounts.Works
directly with customers to understand needs and keep the customer informed
during the manufacturing and delivery process.
Interacts with the customers to answer questions, solve problems, and act as
the primary contact for the customer throughout the manufacturing and delivery
process.Schedules, facilitates, and oversees daily status and shipment of
engines to customer sites; liaises with production plant and customer;
understands the capabilities and capacity of the plant and the needs of the
customer to act as an advocate for both the customer and Cummins.Actively
participates in materials meetings to understand status of delivery;
communicates any possible delays in delivery; works with other functions to
resolve any issues that could impact customer orders; maintains logs,
databases, and other tools to document customer interactions.Works with others
to develop customer forecast projections.Coordinates related financial
activities such as payment form completion, tracking charges and charge backs;
interfaces with financial systems; manages the purchase order placements for
the team; analyzes, compares, and reports related financial data.Interfaces
and communicates with internal customers; directs people to the appropriate
resource; researches solutions and responds to email and phone
inquiries.Participates in the development and maintenance of improvement
processes; actively participates in self- and team audits and resulting
process improvements.Participates productively as a team member.Understands
the structure of the organization and develops a strong network across
departments; draws on network to answer questions, solve problems, and
successfully execute responsibilities.Demonstrates confidentiality in
execution of all responsibilities.Performs other duties as required, to get
the job done.Travel as required by work.


High school diploma, GED or equivalent required.
Four year experience/education requirement accomplished through one of the
following: Bachelors degree, associates degree and at least two years of
relevant experience, or at least four years of relevant experience required.

Recruitment Job Type: Office
Job Posting: Mar 23, 2018, 8:13:07 AM
Unposting Date: Ongoing

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Avaliações da Cummins Brasil

Satisfação geral dos funcionários

  • Remuneração e benefícios
  • Oportunidade de carreira
  • Cultura da empresa
  • Qualidade de vida

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