Love Mondays


Vaga de Analyst, Sales Operations
Dell em Eldorado do Sul - RS

Descrição da Vaga

Analyst, Sales Operations - Analista de Suporte a Vendas - Eldorado do Sul/RS

DESCRIPTION:

Role Overview

The role is performed through facilitating customer order fulfillment, monitoring and tracking issues to ensure accurate resolution. Reviewing and distributing pertinent cross-functional information, and providing direct advice and guidance for public and large enterprise customers in United States.

Role Responsibilities
Responsible for end to end solutions for post-sales service to customers
Review and distribute cross functional information
Directs customer calls to the proper location and department
Provides options for those customers who want to return Dell products
Negotiates with customer using various tools and techniques provided by Dell
Acts as a liaison between the customer and manufacturing, sales, technical support, and financial services
Deescalated customers situation

Requirements:
Strong written and verbal English competencies
Manage time and prioritize effectively
Organization and problem solving skills
Working research and analytical skills
Able to deal with high degrees of ambiguity
Demonstrate professionalism when working on the phone and in email. -Advance Written skills
Be innovative and good judgment in resolving issues effecting customer satisfaction
Mid-level or advancedcomputer and tools proficiency
Advance English level

Preferences:
Tech Basic Knowledge
2 years of experience in customer service
Fast Learner
Organizational Skills
Open to changes/feedback
Customer Focus

QUALIFICATION:

Role Overview

The role is performed through facilitating customer order fulfillment, monitoring and tracking issues to ensure accurate resolution. Reviewing and distributing pertinent cross-functional information, and providing direct advice and guidance for public and large enterprise customers in United States.

Role Responsibilities
Responsible for end to end solutions for post-sales service to customers
Review and distribute cross functional information
Directs customer calls to the proper location and department
Provides options for those customers who want to return Dell products
Negotiates with customer using various tools and techniques provided by Dell
Acts as a liaison between the customer and manufacturing, sales, technical support, and financial services
Deescalated customers situation

Requirements:
Strong written and verbal English competencies
Manage time and prioritize effectively
Organization and problem solving skills
Working research and analytical skills
Able to deal with high degrees of ambiguity
Demonstrate professionalism when working on the phone and in email. -Advance Written skills
Be innovative and good judgment in resolving issues effecting customer satisfaction
Mid-level or advancedcomputer and tools proficiency
Advance English level

Preferences:
Tech Basic Knowledge
2 years of experience in customer service
Fast Learner
Organizational Skills
Open to changes/feedback
Customer Focus

Leia mais

Avaliações da Dell


Satisfação geral dos funcionários

4.12
  • Remuneração e benefícios
    3.91
  • Oportunidade de carreira
    3.65
  • Cultura da empresa
    4.34
  • Qualidade de vida
    3.80

Recomendam a empresa a um amigo



  • Há 7 dias

    Avaliação Dell

    Analista

    Eldorado do Sul, RS


    Prós: Qualidade de vida em razão da flexibilidade oferecida aos funcionários. A cultura da empresa, que gera inclusão no ambiente de trabalho. Há grupos que desenvolvem essa cultura legal.

    Contras: Não há alinhamento claro sobre crescimento dentro da empresa e não metas ára isso em algumas áreas. Precisaria de um plano de carreira mais claro para todos.

    Recomenda a empresa: Sim

  • Há 15 dias

    No geral, fica neutro, com muito potencial

    Funcionário

    Eldorado do Sul, RS


    Prós: A empresa fornece uma ampla gama de benefícios, juntamente com um bom salário em comparação ao restante do mercado, também possui uma filosofia bem inclusival

    Contras: Dentro de uma mesma empresa a impressão que fica é a existência de diversas empresas, em que algumas areas sofrem mais que outras, com uma pressão surreal caindo sobre vendas.

    Recomenda a empresa: Sim