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Vaga de Analyst, Sales Operations
Dell em Eldorado do Sul - RS

Descrição da Vaga

Analyst, Sales Operations - Analista de Suporte a Vendas - Eldorado do Sul/RS

DESCRIPTION:

Role Overview

The role is performed through facilitating customer order fulfillment, monitoring and tracking issues to ensure accurate resolution. Reviewing and distributing pertinent cross-functional information, and providing direct advice and guidance for public and large enterprise customers in United States.

Role Responsibilities
Responsible for end to end solutions for post-sales service to customers
Review and distribute cross functional information
Directs customer calls to the proper location and department
Provides options for those customers who want to return Dell products
Negotiates with customer using various tools and techniques provided by Dell
Acts as a liaison between the customer and manufacturing, sales, technical support, and financial services
Deescalated customers situation

Requirements:
Strong written and verbal English competencies
Manage time and prioritize effectively
Organization and problem solving skills
Working research and analytical skills
Able to deal with high degrees of ambiguity
Demonstrate professionalism when working on the phone and in email. -Advance Written skills
Be innovative and good judgment in resolving issues effecting customer satisfaction
Mid-level or advancedcomputer and tools proficiency
Advance English level

Preferences:
Tech Basic Knowledge
2 years of experience in customer service
Fast Learner
Organizational Skills
Open to changes/feedback
Customer Focus

QUALIFICATION:

Role Overview

The role is performed through facilitating customer order fulfillment, monitoring and tracking issues to ensure accurate resolution. Reviewing and distributing pertinent cross-functional information, and providing direct advice and guidance for public and large enterprise customers in United States.

Role Responsibilities
Responsible for end to end solutions for post-sales service to customers
Review and distribute cross functional information
Directs customer calls to the proper location and department
Provides options for those customers who want to return Dell products
Negotiates with customer using various tools and techniques provided by Dell
Acts as a liaison between the customer and manufacturing, sales, technical support, and financial services
Deescalated customers situation

Requirements:
Strong written and verbal English competencies
Manage time and prioritize effectively
Organization and problem solving skills
Working research and analytical skills
Able to deal with high degrees of ambiguity
Demonstrate professionalism when working on the phone and in email. -Advance Written skills
Be innovative and good judgment in resolving issues effecting customer satisfaction
Mid-level or advancedcomputer and tools proficiency
Advance English level

Preferences:
Tech Basic Knowledge
2 years of experience in customer service
Fast Learner
Organizational Skills
Open to changes/feedback
Customer Focus

Leia mais

Avaliações da Dell


Satisfação geral dos funcionários

4.14
  • Remuneração e benefícios
    3.95
  • Oportunidade de carreira
    3.71
  • Cultura da empresa
    4.32
  • Qualidade de vida
    3.75

Recomendam a empresa a um amigo



  • Há 25 dias

    Sinto-me satisfeito

    Especialista

    Hortolândia, SP


    Prós: Empresa com muitos benefícios. Muitos programas de benefícios para funcionários. Permite um bom desenvolvimento de carreira e uma boa perspectiva de crescimento. Mas depende da área.

    Contras: Muito burocrática. Para participar de processos seletivos e/ou oportunidades as vezes é bastante complicado. Algumas áreas é difícil crescer. Precisa pensar mais a respeito disso.

    Conselhos para presidência: Mais oportunidades de planos de carreira pra quem está começando

    Recomenda a empresa: Sim

  • Há aproximadamente 1 mês

    Excelente lugar para iniciar carreira

    Estagiário

    Hortolândia, SP


    Prós: Ambiente, oportunidades de networking, contato com managers da empresa, refeitório da empresa, salas de reunião e de break além das massagens.

    Contras: Efetivação limitada para estagiários que não sejam da área de engenharia, até mesmo no time compras que normalmente são de pessoas com formação em humanas é completo por engenheiros. Outro ponto é o valor da bolsa auxilio, R$ 1.200,00 muito abaixo das empresas da região e também não há benefícios como VA/CM/CO e PLR, somente VT e ou Fretado e alimentação no restaurante.

    Conselhos para presidência: Melhorar o valor da bolsa e benefícios.

    Recomenda a empresa: Sim