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Vaga de Air Transport Ops Manager
Expedia em São Paulo - SP

Descrição da Vaga

Air Transport Ops Manager


The Commercial Operations Regional Team (EMEA, APAC, Americas) is the face of Commercial Strategy and Services Operations at Expedia. As regional commercial experts, this team is charged with accountability and communication on issues and projects for their assigned region. The Commercial Operations Regional Team requires a focused, organized and detail oriented individual with excellence in communication, with air product knowledge for Latin America

To prioritize, triage and track air shopping, pricing, booking and ticketing issues impacting relevant region; own and drive issues into the appropriate Global Functional Support teams who resolve the issue.

Working closely with Expedia Air Commercial team, Product Management, Technology, and other cross functional teams on issues, inquiry requests & new initiatives.

Knowledge on the Expedia Brands in the Latin American Region.

To support strategic goals of the air business region.

Support the rollout of new features, product offerings and drive New Points of Sales work from an operational delivery perspective.

To provide continuous feedback to internal customers through meetings & formal reporting

To research and analyze trends in transactional data if needed, keep improving the customer experience and operating costs

To support in-country initiatives, products, workflows and air fulfillment performance if it is needed.

* Bachelor's Degree preferred
* 4 – 7 years of work related experience with strong knowledge of the air/tour travel market place and sound understanding of regulatory requirements.
* Proven ability to analyze complex issues and problem-solving skills.
* Working knowledge of Brazilian Portuguese and English a must. Spanish is a nice to have.
* Ability to work closely with business stakeholders to define, implement and support travel products
* Strong customer orientation and the ability to work across multiple business divisions
* Must be highly flexible and capable of navigating through complex issues in a dynamic environment
* Superior analytical skills to support the optimization of varied business opportunities and ability to effectively prioritize tasks
* Solid knowledge of Global Distribution Systems, Travel Agency Automation and Fares & Pricing
* Excellent communication & inter-personal skills
* Ability to gain a quick understanding on technology with a particular focus on e-commerce


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Avaliações da Expedia

Satisfação geral dos funcionários

  • Remuneração e benefícios
  • Oportunidade de carreira
  • Cultura da empresa
  • Qualidade de vida

Recomendam a empresa a um amigo

  • Há aproximadamente 2 meses

    Excelente empresa!!

    Gerente de Mercado

    São Paulo, SP

    Prós: Uma das melhores empresas em que trabalhei! Excelente ambiente se trabalho, meu líder direto é excelente, a empresa proporciona excelentes benefícios (plano de saúde, VR 45,00, Incentivo para educação, Incentivo para esporte/bem estar....). Eu amo ser EXPEDIAN.

    Contras: Vejo raros pontos de melhora. Posso sugerir que haja reuniões trimestrais (Kick off) para interação de todos os times do departamento de Gerenciamento de contas/hotéis.

    Recomenda a empresa: Sim

  • Há aproximadamente 3 anos

    É uma boa empresa para se trabalhar

    Analista Financeiro

    São Paulo, SP

    Prós: Ambiente de trabalho; empresa em crescimento, então há oportunidades de crescer e adquirir novos cargos

    Contras: empresa nova então ainda há coisas que precisam ser corrigidas. Melhores sistemas, informações internas e etc

    Recomenda a empresa: Sim